BR-01 Fortune Tower Cluster C Jumeirah Lake Towers Dubai Ground Floor Lake level
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
luxurious decor
great value for money
initial service issue
lack of Nespresso Machine
7.8/10
Very good
Rooms
8.5
Location
8.9
Service
6.8
Dining
7.4
Guest reviews
7.8/10
based on 12 reviews
8.8
8.8/10 based on 7437 reviews
Henry
United States,
April
2024
8.4/10
The hotel had a fabulous location, close to the beach and Marina promenade, with spacious and comfortable rooms kept spotlessly clean by friendly staff. However, service fell short initially but improved with intervention, and the lack of a Nespresso Machine was disappointing. The hotel offers a great value for money option with a variety of services available to guests.
Rooms
9.0
The rooms were spacious, comfortable, and beautifully decorated, featuring a huge balcony for relaxation.
Service
7.0
Initially faced issues with service but was later assisted by the duty manager who made the experience better. Pleased with the assistance provided by the Ukrainian receptionist.
Location
9.0
Nestled in Downtown, conveniently close to the Marina promenade, and not far from the beach, offering easy access to the Metro and JBR beach.
Dining
8.0
Dining options were satisfactory, and the included pizza was a nice touch.
Facilities
9.0
The hotel offers a range of facilities like room service, car hire, laundry, and valet parking to enhance the overall guest experience.
luxurious decor
initial service issue
Charles
United Kingdom,
January
2024
8.2/10
I enjoyed my stay at the hotel, especially with its beautiful Arabic design rooms featuring a huge balcony and luxurious tasteful decor. The reception service was quick and efficient, although it took some effort to get assistance from a duty manager for room upgrades. The location is central, close to Dubai Marina and a non-stop supermarket, making travel convenient. The dining experience with original dishes was a pleasant surprise, and the facilities provided added to a comfortable stay.
Rooms
9.0
The rooms with Arabic design were spacious and had a comfortable bed.
Service
7.0
The service was quick and efficient, although I had to push for better room service.
Location
8.0
The hotel's location is central, close to Dubai Marina and a non-stop supermarket.
Dining
8.0
The dining experience offered original dishes that were enjoyable.
Facilities
9.0
The hotel's facilities were well-equipped and added to the overall experience.
Neil
United Kingdom,
December
2023
8.4/10
I had a fantastic stay at the hotel! The rooms were comfortable and well-equipped, with Nespresso Machines and a stunning view. The service was a mix of quick and efficient services but marred by unhelpful receptionists. The location was perfect, being close to the Marina and next to a convenient supermarket. The included Uonuma-grown rice in dining was a delightful touch. The facilities were top-notch, offering everything I needed for a pleasant stay.
Rooms
9.0
Service
7.0
The service was a mix; quick services made everything easier, but some receptionists were not helpful until the duty manager intervened.
Location
9.0
The hotel's location was excellent, not too far from the Marina promenade and conveniently next to a non-stop supermarket.
Dining
8.0
The dining experience was lovely with the included Uonuma-grown rice.
Facilities
9.0
The hotel's facilities were fantastic, offering everything I needed for a comfortable and enjoyable stay.
Alexander
United Kingdom,
December
2023
8.6/10
I felt truly pampered at this hotel, with its luxurious and tastefully decorated rooms, excellent and useful amenities, and access to a private beach. The service was top-notch, making everything a breeze, although there were minor hiccups that led to not receiving the appropriate service. The location was ideal, not too far from the Marina promenade and right by the beach. Dining options provided refined dishes. Overall, a lavish stay with a few service glitches.
Rooms
9.0
I was captivated by the luxurious and tastefully decorated rooms that were furnished excellently.
Service
8.0
The staff at this hotel are super polite and provide exceptional service that enhances the entire experience. However, on a few occasions, they couldn't offer the appropriate service as expected.
Location
9.0
The hotel's location was perfect, being conveniently located not too far from the Marina promenade and right by the beach.
Dining
8.0
The dining experience was delightful with refined dishes that satisfied the palate.
Facilities
9.0
The facilities at the hotel were top-notch, ensuring a luxurious and comfortable stay.
Christopher
United Kingdom,
December
2023
7.6/10
The hotel offers luxurious rooms with a really great view and Arabic design, featuring comfortable beds. The service could be improved with more attentive staff. The location is convenient, not too far from the Marina promenade. The dining experience includes fresh products. The facilities are well-maintained. Overall, a good choice for those looking for a tasteful stay.
Rooms
8.0
The rooms are beautifully decorated with luxurious Arabic design and offer stunning views.
Service
6.0
The service was lacking, with staff not going beyond to assist until the duty manager intervened. Receptionists need improvement.
Location
9.0
The hotel is conveniently located near the Marina promenade, making it easy to explore the area.
Dining
7.0
The dining experience provides fresh products but could enhance the service quality.
Facilities
8.0
The facilities are adequate and well-maintained for a comfortable stay.
Brett
United States,
December
2023
8.0/10
The hotel offers rooms with Arabic design and very satisfying views. The service was efficient although I had to call multiple times until the duty manager intervened. Located in Downtown Dubai, the hotel is convenient for exploring the city. The dining experience, which included Moroccan pancakes, was enjoyable. Overall, a comfortable stay with minor inconveniences.
Rooms
8.0
The rooms with Arabic design provided a very satisfying view.
Service
7.0
Although I needed to call multiple times, the duty manager eventually provided quick services.
Location
9.0
Conveniently situated in Downtown Dubai, close to the metro and Dubai Marina mall.
Dining
8.0
Enjoyed the dining experience with delicious Moroccan pancakes.
Facilities
8.0
The hotel offers various facilities for a comfortable stay.
Gregory
United States,
September
2023
8.8/10
I had a wonderful stay at this hotel. The rooms were beautifully designed with amazing views and excellent useful furniture. The service was outstanding, with super polite staff members who provided great service. The location was perfectly close to the metro, making it convenient for exploring the city. The dining experience was fantastic with succulent organic chicken. Overall, a great value for money choice with some room for improvement in service.
Rooms
9.0
The rooms were beautifully designed with amazing views and excellent useful furniture.
Service
8.0
The staff was super polite and provided great service.
Location
9.0
The hotel was perfectly close to the metro, making it convenient for exploring the city.
Dining
9.0
The dining experience was fantastic with succulent organic chicken.
Facilities
9.0
The facilities were top-notch, offering everything one might need during their stay.
great views
worst receptionists
John
United States,
July
2023
8.4/10
The hotel offers a really great view and great facilities, with luxurious tasteful decor. The service was a bit lacking initially, but improved with the duty manager's intervention. The location is really close to the metro station, making it very convenient. The dining experience was good with included organic jams. The facilities were top-notch.
Rooms
9.0
The rooms boast amazing views and are beautifully decorated with luxurious taste.
Service
8.0
The staff, once the duty manager stepped in, provided great service and were super polite.
Location
9.0
The hotel is really close to the metro station, which was very convenient for exploring the city.
Dining
7.0
The dining experience included organic jams and was enjoyable.
Facilities
9.0
The facilities were top-notch and added to the overall luxury of the hotel.
Scott
United Kingdom,
July
2023
7.4/10
The hotel had a lovely balcony with a Nespresso machine, providing a cozy stay. The service was a bit lacking as we had to make multiple calls for a room upgrade. The location was great, close to the beach and with easy access to transportation. The dining options were limited but included a nice soup. The facilities were decent overall.
Rooms
8.0
I enjoyed the room with a Nespresso machine and a nice balcony.
Service
6.0
We had to call several times for a room upgrade until the duty manager intervened. The service could have been better.
Location
9.0
The hotel is conveniently located close to the beach and near transportation options.
Dining
7.0
The dining experience was limited but the included soup was a nice touch.
Facilities
7.0
The facilities were decent overall, meeting basic needs.
Brian
United States,
June
2023
6.8/10
Staying at this hotel was a mixed experience. The rooms were spacious with a nice balcony and a very satisfying view, plus direct access to the private beach, but I had to call multiple times for better room service until the duty manager finally intervened. The location was convenient, close to both the Marina promenade and the beach, although the service was lacking in some areas. The dining options were limited, with only home-baked Alentejo bread offered, and while the facilities were decent, there were some issues with the service provided by the staff.
Rooms
8.0
The rooms were spacious with a nice balcony and a very satisfying view. Direct access to the private beach made the stay even more enjoyable.
Service
6.0
Although the Ukrainian receptionist was pleasant to speak with, the overall service was not up to par. It took multiple calls and the duty manager's intervention to resolve room service issues.
Location
9.0
The hotel's location was convenient, being not too far from the Marina promenade and right by the beach, offering a good balance for a relaxing stay.
Dining
5.0
The dining experience was disappointing with limited options, only including home-baked Alentejo bread.
Facilities
7.0
The facilities were decent overall, but there were some issues with the service quality provided by the staff.
David
United States,
May
2023
7.8/10
This hotel has it all - from a huge balcony offering panoramic views to great facilities, this place is a gem. The rooms are spacious and come with a balcony for that extra touch, although I would have loved more value for the price paid. The service was a bit of a mixed bag with some exceptional experiences like being upgraded to a better room after several calls, complemented by the friendliness of the Ukrainian receptionist, but unfortunately, the receptionists didn’t match that same level of service. The location couldn't have been better, being very close to the Dubai Metro station and some tourist areas, making exploring a breeze. The dining experience was great, especially with delicious cottage cheese on the menu, adding to a memorable stay. Unfortunately, the facilities fell a bit short with highs and lows, reflecting the price paid.
Rooms
8.0
The rooms were spacious and comfortable with a huge balcony offering panoramic views.
Service
7.0
The service varied, with standout moments like being upgraded to a better room, thanks to the duty manager, but was inconsistent overall.
Location
9.0
The hotel's proximity to the Dubai Metro station and tourist areas made getting around very convenient.
Dining
8.0
The dining experience was delightful, especially with the delicious cottage cheese provided.
Facilities
7.0
The facilities had their ups and downs, suggesting a moderate value for the price paid.
Brian
United Kingdom,
May
2023
7.0/10
The hotel is perfectly situated near the Marina promenade and not too far from the beach, offering a convenient location. The rooms are spacious and have a luxurious tasteful decor with a huge balcony for relaxation. However, the service could be improved as we had challenges with unhelpful receptionists. The dining options are creative, but the hotel lacks some essential facilities.
Rooms
8.0
The rooms are spacious and beautifully decorated with a huge balcony.
Service
5.0
While some staff members were polite, others did not go out of their way to assist, requiring multiple calls for issues to be resolved.
Location
9.0
The hotel is conveniently located near the Marina promenade and a non-stop supermarket, providing easy access to amenities.
Dining
7.0
The dining experience offers creative salads, but there is room for improvement in variety.
Facilities
6.0
The hotel lacks some essential facilities that could enhance the guest experience.
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